Privacy Policy.
How ColdenHeat collects, uses, and protects your information — including how we handle text messages.
1. Who We Are
ColdenHeat AC Sales & Services is an owner-operated HVAC contractor based in Weston, Florida, serving Broward County and surrounding areas. This policy explains what information we collect when you contact us or hire us, and what we do with it.
Website: coldenheat.com · Contact: info@coldenheat.com · Phone: (754) 305-0005
2. Information We Collect
We only collect what we need to answer your request and perform the work:
- Contact details — your name, phone number, email address, and service address
- Service details — what you told us about the problem, the equipment at your property, and the work we performed
- Photos and notes taken by the technician during a service visit, used to document the job
- Payment information — processed securely by our payment provider. We never see or store your full card number.
We do not buy contact lists, and we do not collect information about you from data brokers.
3. How We Use Your Information
- To respond to your request and schedule your appointment
- To send you appointment confirmations, technician status updates, and service reminders
- To prepare quotes and invoices, and to collect payment
- To keep a service history of your equipment, so a future technician knows what was done
- To meet legal, tax, and licensing obligations
4. Text Messages (SMS)
We never text you unless you asked us to. You give consent by checking the SMS box on our service request form, or by asking us directly to text you.
If you consent, the messages you may receive from ColdenHeat are:
- Appointment confirmations and reminders
- Technician status updates — on the way, arrived, job completed
- Follow-ups about the service we performed for you
These are service messages about your own appointment. We do not send marketing or promotional texts, and we never sell or share your phone number with anyone who wants to advertise to you.
Message frequency varies depending on your appointment. Message and data rates may apply. You can stop the messages at any time by replying STOP to any text — you will get one confirmation and nothing after that. Reply HELP for help, or call us at (754) 305-0005.
Opting out of text messages does not affect your service. We will simply call you instead.
5. Who We Share Information With
We do not sell your personal information. We share it only with the providers that make the service work, and only to the extent they need it:
- Twilio — delivers our text messages
- Stripe — processes card payments
- Flusso Field — the scheduling and invoicing software we use to run the business
- Microsoft Clarity — anonymous website usage analytics (see section 6)
These providers are bound by their own data protection commitments and may not use your information for their own marketing. We also disclose information when the law requires it.
Consent to receive text messages is never shared with or sold to third parties for their own marketing purposes.
6. Website Analytics and Session Recording
We use Microsoft Clarity to understand how people use this website. Clarity records how visitors move through the site — pages viewed, clicks, scrolling and general navigation — and produces anonymous heatmaps and session replays. We use this only to find what is confusing or broken and to make the site easier to use.
What it does not capture: Clarity is configured to mask text typed into forms. We do not use it to read your name, phone number, email or any other personal detail you enter. We do not use it for advertising, and we do not sell this data.
This works through cookies and similar technology. You can opt out through your browser settings or by using your browser’s Do Not Track setting. Microsoft describes its own handling of this data in the Microsoft Privacy Statement.
7. How Long We Keep It
We keep service records for as long as you are a customer and afterwards as long as we need them for warranty, tax, and licensing purposes. You may ask us to delete your information at any time, except records we are legally required to keep.
8. Security
Your information travels over encrypted connections and is stored in access-controlled systems. Only the people who need it to serve you can see it.
9. Your Rights
- Ask what information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information
- Stop text messages at any time by replying STOP
To exercise any of these, email info@coldenheat.com or call (754) 305-0005.
10. Florida Residents
We do not sell personal information, and we do not share it for cross-context behavioral advertising. If you would like a copy of the information we hold about you, contact us and we will provide it.
11. Children
Our services are for homeowners and businesses. We do not knowingly collect information from anyone under 18.
12. Changes
If we update this policy, we will change the date at the top of this page. Material changes affecting how we contact you will be communicated directly.